Warranty Information

During the applicable warranty period, Geepas will, at its discretion, repair the product, provide replacement parts, replace the item, or offer an appropriate refund where necessary. This warranty covers manufacturing faults only and does not cover accidental damage, misuse, neglect, general wear and tear, cosmetic damage that does not affect functionality, damage caused by failure to follow product instructions, lime scale or poor maintenance where applicable, commercial use, or unauthorised repairs or modifications. This warranty is valid for domestic household use only and applies to the original purchaser. Your statutory rights under UK consumer law remain unaffected.

How to Make a Warranty Claim?

To make a warranty claim, please contact support@geepas.co.uk and include the following information in your email:

·         Original invoice / proof of purchase

·         Photos or videos clearly displaying the fault

·         Order number / ID

·         Full address, including postcode

·         Name used when placing the order

·         Date of purchase

·         Product SKU / model number (usually found on the box or in the manual)

Spare Parts & Ongoing Support

At Geepas, we are committed to supporting you throughout the lifetime of your product and helping you get the most from your purchase.

Regardless of your warranty period, we aim to support you for the lifetime of your product. If a part becomes damaged or needs replacing, and the item can be easily repaired, our Spare Parts team will do their best to provide the required part.

Please contact support@geepas.co.uk advising what part you need, and include photos of the issue along with your product SKU. Our team will check availability and do their best to assist you. All parts are subject to availability.

Spare parts are provided free of charge; however, a £5.00 postage fee applies to all parts.

Product Troubleshooting & Usage Support

 

We are committed to helping you keep your product working for as long as possible.

If you require assistance with setting up your product, using its features, or troubleshooting an issue, our team is here to help email support@geepas.co.uk with a description of the issue you are experiencing, along with photos or videos where applicable, your full name, full address including postcode, and the product SKU / model number. Our team will review your query and provide support as quickly as possible

The warranty period lasts for one year from the date of purchase as standard, or for two years if you register your purchase with us within 28 days. To register your product visit geepas.co.uk/apps/warranty/registrants/new and fill out all of the required fields.

This Limited Warranty does not cover any problem that is caused by:

Accidental damage or faults caused by negligent use or care, misuse, neglect, or careless operation.

Damage caused by the use of the Geepas kitchen appliance for anything other than normal domestic household purposes.

Damage caused by use of parts not assembled or installed in accordance with the operating instructions.

Repairs or alterations carried out by parties other than Geepas.